Last Updated: [01/01/2026]
At CaseZo, we know you are excited to get your hands on your new gear. We work hard to get your order dispatched as quickly as possible. Here is everything you need to know about how your products get from our warehouse to your doorstep.
1. Shipping Locations
We currently ship to all pin codes in India. Whether you are in a metro city or a remote town, we’ve got you covered via our network of reliable courier partners (BlueDart, Delhivery, Xpressbees, etc.).
2. Order Processing & Dispatch
- Dispatch Time: Orders are usually processed and dispatched from our warehouse within 24-48 hours of order confirmation.
- Order Confirmation: You will receive an email and WhatsApp message as soon as your order is confirmed.
- Weekend Orders: Orders placed on Sundays or Public Holidays will be processed on the next business day.
3. Estimated Delivery Timelines
Once shipped, the estimated delivery time depends on your location:
- Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3-5 Business Days
- Rest of India: 5-7 Business Days
- Remote/North East Locations: 7-10 Business Days
Please Note: Delivery times are estimates and may be affected by weather, local holidays, or unforeseen logistics delays.
4. Shipping Charges
We believe in transparent pricing.
- Prepaid Orders: We offer DISCOUNT shipping on all prepaid orders (Credit/Debit Card, UPI, NetBanking).
- Cash on Delivery (COD): For COD orders, a flat transaction handling fee of ₹[20-50] is charged at checkout. This fee goes towards the additional cost of cash handling by our courier partners.
5. Order Tracking
Once your order leaves our warehouse, you will receive a Tracking ID via Email and SMS/WhatsApp.
- You can track your package directly on our website under the "Track Order" section.
- Please allow 12-24 hours for the tracking status to update on the courier partner's website after you receive the notification.
6. Delivery Attempts
Our courier partners will make 3 attempts to deliver your package.
- If you are not available, they will usually call you to reschedule.
- If delivery fails after 3 attempts, the package will be returned to us. In this case, please contact our support team to arrange a re-shipment (additional charges may apply).
7. Damaged or Open Packages
For your safety, do not accept the package if the outer seal is broken, tampered with, or damaged.
- If you suspect tampering, please take a photo of the package before opening it and refuse delivery.
- Contact us immediately at support@casezo.com so we can resolve the issue with the courier partner.
Contact Us
Questions about your shipment? We're here to help!
- Email: support@casezo.com
WhatsApp: [Your Number]