At CaseZo, we are committed to protecting your privacy and ensuring the security of your personal information. When you visit our website or purchase from our store, you trust us with your data, and we take that responsibility seriously. This Privacy Policy outlines how we collect, use, and share your personal information.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit CaseZo, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
Order Information: When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:
- Name
- Billing Address
- Shipping Address
- Payment Information (including credit card details, UPI IDs, or wallet details processed via our secure payment gateways)
- Email Address
- Phone Number
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you regarding your order status.
- Screen our orders for potential risk or fraud.
Marketing: When in line with the preferences you have shared with us (such as joining our WhatsApp Community or Newsletter), we provide you with information or advertising relating to our products, exclusive launches, and offers.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Logistics Partners: We share your shipping details (Name, Address, Phone Number) with our courier partners (e.g., Delhivery, BlueDart, Xpressbees, etc.) to ensure your package reaches you safely.
- Analytics: We use Google Analytics to help us understand how our customers use the Site.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
4. WhatsApp & Email Marketing
By entering your phone number in the checkout process, subscribing via our subscription form, or joining our "CaseZo WhatsApp Community," you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.
Opt-Out: You can unsubscribe from these communications at any time by clicking the unsubscribe link provided in the emails or by replying "STOP" to our WhatsApp messages.
5. Data Security
We adhere to the highest security standards to protect your data. Your payment information is processed through secure, encrypted gateways. CaseZo does not store your complete credit card or banking information on our servers.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail using the details provided below:
CaseZo SupportEmail:support@casezo.com